Privacy Policy

1. Introduction

Equilibrium Coaching (ABN: 23 499 273 096) ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By using our website, www.equilibriumcoaching.com.au, and our services, you consent to the practices described in this policy.

2. Collection of Personal Information

We collect personal information that is reasonably necessary for us to provide our coaching services and to conduct our business. The types of personal information we may collect include:

• Your name, email address, and phone number.
• Demographic information such as age and gender.
• Information about your professional life, career goals, and personal life, including your relationships and family situation.
• Details about your personal values, beliefs, pain points, and fears.
• Payment details for processing transactions.

We collect this information directly from you through our website, intake forms , discovery calls, and during coaching sessions. We may also collect information when you download free resources or sign up for webinars.

3. Use of Personal Information

We use your personal information for the following purposes:

• To provide you with our one-on-one coaching services and to develop a tailored approach to meet your needs.
• To communicate with you about your coaching program and progress.
• To send you information about our services, workshops, or other resources that may be of interest to you.
• To process payments and manage our client relationships.
• For internal record-keeping and business analysis.

4. Disclosure of Personal Information

We will not disclose your personal information to third parties except in the following circumstances:

• With your explicit consent.
• To our third-party service providers (e.g., website hosting, scheduling software, payment processors) who assist us in providing our services.      These third parties are also obligated to protect your privacy.
• Where required or authorised by Australian law.

5. Storage and Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. Your information is stored securely using various digital tools.

6. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request that it be corrected if it is inaccurate, incomplete, or out-of-date. To make a request, please contact us at hello@equilibriumcoaching.com.au.

7. Cookies

Our website may use cookies to improve your user experience. Cookies are small data files stored on your device that help us understand how you use our site. You can choose to disable cookies through your browser settings, but this may affect the functionality of the website.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

Email: hello@equilibriumcoaching.com.au 

Phone: 040490 426 581